.
Job Scope:
– Handle all issues related to after-sales-service of instruments and reagents in the related areas.
– Support Sales team to satisfy clients by professional technical services, training and consulting to clients.
Key Tasks:
– Do routine maintenance of instruments in appointed areas to make sure instruments run according to specifications and give stable and correct results.
– Pay trouble shooting service visits to clients upon request to solve urgent problems with instruments.
– Suggest necessary change of consumable and replaceable spare parts for instruments.
– Register for spare parts taken out from office and return default spare parts to office.
– Suggest temporary arrangement for instruments if spare parts are not available in stock.
– Receive new instruments from importers and check them upon request.
– Deliver instruments to clients and do training to users.
– Coordinate with Reagent Application Technician to handle product complaint of reagents and reagent application.
– Support Service Supervisor to forecast spare parts for stock.
– Make reports after service visit, travelling and on monthly basis.
– Support sales division to collect and evaluate information from clients and in the market including competitors and competitive products.
– Continuously develop product knowledge through self-study and provided training.
– Support and contribute to general business development of the company.
– Other jobs assigned by Line Manager.
Job Requirement:
Education / Training Qualifications:
– University graduated in Biomedical/Electronic Dept.
Experience:
– 0-2 years of experience as Service Engineer in Diagnostic.
Knowledge / Skills / Personalities:
– Good communication and interpersonal skills.
– Good technical analyze and problem solving skills.
– High responsible, work hard and willing to travel.
– Good English (reading product knowledge) and PC skills (software, MS office).
Expected Achievements:
– Bring high quality technical services to clients.
– Achieve personal and contribute to achieve team and unit objectives.
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